Post-Purchase Success: a parcelLab podcast
Post-Purchase Success is the podcast series from parcelLab; the place to learn how brands and leaders in e-commerce have transformed their post-purchase experience.
Each episode, we'll be speaking to experts from the e-commerce and retail world; getting their thoughts on the latest trends and developments.
We'll also be finding out about the challenges that they've faced, to give you some inspiration to deal with the challenges that you and your business might be facing too.
Post-Purchase Success: a parcelLab podcast
E1: New Look and Stokke
In the first ever episode of Delivering Success, we're joined by Rachel Troke, Senior Product Manager at New Look, and Martin Weis, Global E-Commerce Operations Manager at Stokke, to explore the world of e-commerce returns.
Our guests discuss the expectations that online shoppers have from a returns experience, and the cost - to retailers - of not getting that experience right.
Happy listening - make you sure you subscribe to stay up-to-date on future episodes!
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