
Post-Purchase Success: a parcelLab podcast
Post-Purchase Success is the podcast series from parcelLab; the place to learn how brands and leaders in e-commerce have transformed their post-purchase experience.
Each episode, we'll be speaking to experts from the e-commerce and retail world; getting their thoughts on the latest trends and developments.
We'll also be finding out about the challenges that they've faced, to give you some inspiration to deal with the challenges that you and your business might be facing too.
Podcasting since 2024 • 5 episodes
Post-Purchase Success: a parcelLab podcast
Latest Episodes
E5: Perfecting PPX: How to map the modern customer journey with Curt Graff
In today's episode, we're joined by Curt Graff, SVP at VGM Fulfilment. We learn how VGM has elevated its Customer Experience proposition by leveraging parcelLab's Post-Purchase flexibility to deliver a better end-to-end experience ...
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Season 1
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Episode 5
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29:00

E4: Transforming Customer Services from Cost to Revenue - with Breanna Moreno
In today's episode, we're joined by Breanna Moreno, VP of Customer Experience at True Classic, recorded live on the conference floor at ShopTalk 2024 in Las Vegas!Breanna joins us to discuss how True Classic pivoted from being a cost ce...
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Season 1
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Episode 4
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31:31

E3: How is TikTok Transforming E-Commerce? With Logan Dunn
In today's episode, we're joined by Logan Dunn, Head of E-Commerce at Wyze, recorded live on the conference floor at ShopTalk 2024 in Las Vegas!Logan talks to us about social media and the role that TikTok is playing in really transform...
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Season 1
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Episode 3
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31:33

E2: Jana Soppa, parcelLab's Head of Carrier Integration
In today's episode, we're joined by Jana Soppa, Head of Carrier Integration at parcelLab.Listen now as host Angus Knights talks to Jana about her time working as a Returns Leader at Decathlon, the challenges of scaling logistics in a fa...
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Season 1
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Episode 2
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45:18
