Post-Purchase Success: a parcelLab podcast
Post-Purchase Success is the podcast series from parcelLab; the place to learn how brands and leaders in e-commerce have transformed their post-purchase experience.
Each episode, we'll be speaking to experts from the e-commerce and retail world; getting their thoughts on the latest trends and developments.
We'll also be finding out about the challenges that they've faced, to give you some inspiration to deal with the challenges that you and your business might be facing too.
Post-Purchase Success: a parcelLab podcast
E5: Perfecting PPX: How to map the modern customer journey with Curt Graff
In today's episode, we're joined by Curt Graff, SVP at VGM Fulfilment.
We learn how VGM has elevated its Customer Experience proposition by leveraging parcelLab's Post-Purchase flexibility to deliver a better end-to-end experience for its customers.
We also learn how to use process mapping as a foundation for enhancing your Post-Purchase experience, and about how VGM uses parcelLab not only as a Post-Purchase experience provider but also a data platform.
Happy listening - make you sure you subscribe to stay up-to-date on future episodes!
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