Post-Purchase Success: a parcelLab podcast
Post-Purchase Success is the podcast series from parcelLab; the place to learn how brands and leaders in e-commerce have transformed their post-purchase experience.
Each episode, we'll be speaking to experts from the e-commerce and retail world; getting their thoughts on the latest trends and developments.
We'll also be finding out about the challenges that they've faced, to give you some inspiration to deal with the challenges that you and your business might be facing too.
Post-Purchase Success: a parcelLab podcast
E2: Jana Soppa, parcelLab's Head of Carrier Integration
In today's episode, we're joined by Jana Soppa, Head of Carrier Integration at parcelLab.
Listen now as host Angus Knights talks to Jana about her time working as a Returns Leader at Decathlon, the challenges of scaling logistics in a fast-growing business, how to shift your mindset from thinking about processes to experience, and her advice on how retailers, carriers and software vendors can work together to create a lasting experience for their customers.
Music: "Bill Dithers" by Dan Moross
Happy listening - make you sure you subscribe to stay up-to-date on future episodes!
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